Draft of client agreement:
(This agreement does not apply for digital content programs, which are non-refundable, but apply for private or group coaching).
Please read in full before making your deposit/first payment.
By making this payment you agree to this Agreement and my Terms (available to view at https://www.madisonmorrigan.com/terms) we both acknowledge that we have read, understand, agree to and accept all of the terms in this Agreement.
Madison Morrigan Private Client Agreement—
Welcome! I am looking forward to working with you. You are in for an exciting time and I can not wait to work with you!
Before we begin, please read this information carefully. The purpose of this Agreement is to set forth the details about working together so that we both are clear as to what each of our respective roles are going to be and how our communication will take place so that our time will be positive, productive, and comfortable.
This Agreement is being made between Madison Morrigan of Madison Morrigan LLC. of 1437 N Sherman Ave. Springfield, MO 65802 (referred to as “Company” or “Coach” or “me/my”) and you (referred to as “Client”).
We both legally agree to the following:
Expectations
During the Program, you can expect that I will:
Come prepared.
Devote my full attention to you during our time together.
Serve as your accountability partner and supporter.
Stretch you outside of your comfort zone.
Offer support, encouragement, feedback and guidance.
I expect that you will:
Show up on time without distractions.
Give 100% of your effort and fully commit to the Program.
Come fully prepared for our time together.
Use your best efforts to complete all action steps.
Promptly provide payment for the Program.
Be open to new ideas and willing to stretch and grow.
Ask any questions you may have as they arise.
The co-created foundations of a coaching relationship:
In order to move into a consensual, powerful coaching relationship, it’s important to cover the essentials from which we will relate inside this container. Below are a few personal guidelines I ask you to agree to during our time together.
AGREEMENT 1: We are all naturally creative, resourceful and whole.
Meaning we are not here to “fix” you or treat you for any conditions, brokenness or assume you don’t know the answer. In fact, coaching is about helping you get back in touch with your own inner wisdom. We both trust you have your own unique path, timeline and access to your wisdom. We both trust that you are powerful to make choices for yourself, and while I may share my professional opinion, it is your job to discern what is right in your life. We both agree to disengage from hierarchy and power dynamics that our culture puts onto us. We both consent to collapse this false hierarchy and see ourselves as sovereign.
AGREEMENT 2: We are all adults here.
Both parties are committed to showing up fully, bringing their adult-selves to the dynamic. It’s my job as the coach to facilitate a space where this is more likely to happen, and your job to resource yourself both in and out of session. If you feel a “younger self” or traumatic imprint arising, I trust you to take care of yourself and name your experience. In the case this happens, you will let me know what I can do to support you in stabilizing, resourcing and supporting you to presence. This is essential to the success of the coaching relationship.
AGREEMENT 3: I as the coach honor your privacy, confidentiality and anonymity.
Our calls are about us and us alone. I will not share the contents of the call, your personal stories or share with anyone that we are working together. If I offer insight to you during our call that is conceptual, I do reserve the right to share about the concept I offered without disclosing your story or personal information. What you share with me in session, stays in session. The only exception to this is in case of legal or mental health needs, or if I need to consult a mentor about the content of our sessions. In that case your identity will not be revealed. If I ever want to share a story of yours in a teaching or writing context, I will always ask your consent and alter any information that may be an identifying factor. You of course are permitted to tell anyone you like about our sessions and our work together.
If on a group call, you agree to keep this standard of confidentiality about all members. You are permitted to share about your experience, breakthroughs and growth, but no one else’s to honor their privacy. All recordings are for your viewership only, never to be redistributed.
AGREEMENT 4: We will co-create clarity around the limits and boundaries of working together.
I will do my best to offer clear expectations, standards and consistency during our time together. This document is an aim to do so. If you are unclear about payments, sessions, communication guidelines, or need more structure, understanding or renewed boundaries, goals or needs, you consent to asking for what you need and engaging a dialogue.
AGREEMENT 5: In case of a dual relationship, (where we are also friends, co-workers, family) we both agree to powerfully prepare for this new context of coach/client and check in along the way to uphold shared agreements.
Dual relationships happen. I do my best to keep the coaching relationship in the context of 1-1 coaching sessions and Signal support. I do not engage in coaching on social media platforms, text, phone or any other time outside scheduled hours. If you have concerns or questions about navigating this relationship, please inform me in advance to our first session. I welcome a conversation.
AGREEMENT 6: Romance, flirting and sexuality are not permitted in this coach-client dynamic.
In the case that romantic or sexual feelings begin on either side, we agree to name the dynamic and take appropriate steps in resolving what is arising. This might mean the closing of the coach-client dynamic. We both agree to resolving this if it were to arise with grace and compassion, understanding that intimate attachments can form when delving into personal life topics. You agree to naming this dynamic if it were to emerge for you, and understand that I will name it if I feel it emerging.
AGREEMENT 7: Both coach and client are open to feedback about how the container is going, and coach will specifically solicit feedback throughout the process.
I love your feedback! I welcome your feedback on methods that feel supportive, unsupportive, resonant and dissonant so together we can co-create a coaching experience that serves you well.
AGREEMENT 8: In the case of rupture, we will seek repair.
Even the most ethical, well-intended relationships can have misunderstanding, harm or rupture. In the case this arises between us for any reason, we both consent to reducing harm and take responsibility to handle the matter with respect for all parties. I welcome email correspondence and offer one 20 minute Zoom call, complimentary, if this is to arise. You agree to let me know any deal-breakers, and non-negotiable trust-breakers you have before it arises. I agree to never end our client agreement without attempt at repair. We both understand that disagreement and difference is not harm.
AGREEMENT 9: Coach and client maintain a professional relationship throughout the coaching experience and create a process for closing the relationship at the end of a series.
Ending supportive programs can be challenging for some. We will dedicate our final call to a closing conversation, celebrating you, honoring the work we have done and making a plan for you to move forward with the support you desire. The Client understands that the nature of this relationship, although is supportive and friendly, is first and foremost professional, and therefore the Parties do not have a relationship after the end of the Program. If the Parties choose to continue their relationship in any way, a separate and distinct agreement will be entered into and agreed upon.
AGREEMENT 10: Coach and client agree to talk about client’s intersecting identities, and coach seeks continued cultural competency about said identities.
If we hold differing identities, I agree to speaking about these openly and understanding the support you need to determine if I am a good fit as your coach. If you feel hesitancy about our intersecting identities, please name this before agreeing to continue working together. If you feel called, please let me know in our intake session about what you feel is important for me to understand about your race, sexual identity, gender, age, culture, class, health, disability/ability, religious beliefs, etc. It is important to me to understand you the way you desire to be understood, and doing so requires both of us!
The Nitty Gritty Details:
Scheduling and Timing.
Scheduling Appointments: I try to be attentive to my clients. Should you need to reach me between appointments, please contact via email. I will do my best to respond to you within 48 hours on weekdays. On weekends and holidays, I will do my best to reply to you by the next business day. When you send e-mails or messages in our private text/audio support channel about your coaching I ask that you be as clear as possible about the kind of support you need. If you want to discuss something at length with me, I may request that we wait and discuss your question at our next appointment. Please come prepared to start and end your appointments on time.
Rescheduling: If you need to reschedule a session, you need to do so at least 24 hours in advance of your scheduled time by sending an e-mail or rescheduling via my scheduling system, Acuity via the reschedule link you receive when booking the initial appointment. If I need to reschedule a session, I will also contact you via Email or Signal at least 24 hours before our scheduled session.
Cancellation: Our time together is important. If you need to cancel your appointment, you need to do so at least 24 hours in advance of your scheduled time by sending an e-mail or rescheduling via my scheduling system, Acuity via the reschedule link you receive when booking the initial appointment. If you do not contact me at least 24 hours in advance, this will be considered a missed appointment.
Missed Appointment: There can be a rare occasion where you miss your 1-1 appointment altogether or you forget to let me know at least 24 hours in advance that you need to cancel or reschedule, so you are allowed 1 missed appointment.
All of your sessions must be completed within the time frame of your commitment or else they become null and void.
If for any reason I must miss a session of yours due to illness or emergency, you will receive the ability to reschedule the appointment.
Group calls will be rescheduled in case of facilitator illness or personal need. Group calls are always recorded and available for you to download during the program.
Investment and Payment:
If at the time we first connect I have had to place you on a waiting list, regardless of when we will have your first full session you will be invoiced for your first month of coaching, which acts as a deposit for your place. If for any reason before we begin you decide to not go ahead with a coaching series I will gladly refund 50% of your first month's coaching fee. Please note that your place on my waiting list is not considered fully reserved until this invoice is paid.
You agree that you are financially willing and able to invest in this Program by choice, and that by so doing, you are not incurring any economic hardship in any way.
If paying in full, your investment must be made upon enrollment in the Program.
If paying monthly, payment of the first installment must be made upon enrollment in the Program, and all subsequent monthly payments in the amount will be auto-drafted in monthly month increments from the date of the first payment.
Payment Authorization and Receipt: If paying by Kajabi, debit card, or credit card, you give us permission to automatically charge your credit card or debit card as payment for your Program without any additional authorization, and you will receive an electronic receipt. If I choose to provide you with a Paypal/Stripe invoice instead, you are required to manually pay it by the date due on the invoice or your Program will be put on hold until payment is made.
Missed Payment: If payment is not received by the date due or there is a problem with the payment transaction or method, you will be notified by e-mail and then have a 3 day grace period to make the payment following the due date, otherwise your Program will be put on hold. If no payment is made within the 3 day grace period, the Program will automatically terminate and you will no longer be granted access to program materials until the payment is made.
Deposit: Your first payment is considered your deposit if not paying in full.
Refund Policy: It is my intention for you to be happy with your Program. However, because I have invested considerable time and effort in your Program, no refunds are given. If you decide to withdraw after session 2 for any reason, you are still fully responsible for making all Program payments, and no refunds will be provided. If you have your first call and decide this is not for you, I will happily consider all further payments, if outstanding, null. All deposits are non-refundable. If you paid in full and choose not to continue after the first session, you will be refunded all but the price of the deposit, which is the first month’s coaching in full.
All one-time sessions are entirely non-refundable once purchased.
By using and/or purchasing any of our Programs, Products, Services or Program Materials, you understand and agree that: refunds are never offered due to lack of time or energy to complete the program, difference in religious, political or philosophical belief, or difference of opinion; including but not limited to any act of God, such as but not limited to war, riot, civil strife; act of terrorism, domestic or foreign; embargo; governmental rule, order, regulation or decree; earthquake, flood, fire, hurricane, tornado, or other casualty; strike, lockout, or other labor disturbance; pandemic, epidemic, endemic, public health emergency, outbreak of communicable disease; personal circumstances in your life beyond our control or any other events or circumstances not within the reasonable control of the party affected, whether similar or dissimilar to any of the foregoing.
It is your sole responsibility to contact our team if special circumstances arise and you’re unable to make a payment. If crisis— personal or global occurs, we are more than willing to have a conversation and potentially work with you on payment plans and extending scheduling, however, all sales are final at the time of purchase and all payments must be paid to completion regardless of payment plan.
Contact our Operations Manager at help@madisonmorrigan.com with any questions.
Confidentiality.
Confidentiality is important to me. I will keep all personal information exchanged between us during the Program confidential. I will not disclose any information that you share with me during the Program to anyone else unless: (1) they have a legitimate reason to know such information as a member of my team or staff, (2) when required by law, or (3) you have given me prior written permission.
Intellectual Property Rights.
I retain all ownership and intellectual property rights to the Program content and materials provided to you through the Program, including all copyrights, content and any trademarks belonging to me. The Program content and materials are being provided to you for your individual use only and with a single-user license which means that you are not allowed or authorized to share, copy, sell, post, distribute, reproduce, duplicate, trade, resell, exploit, or otherwise disseminate any portion of the Program or Program materials, electronically or otherwise, for business or commercial use, or in any other way that earns you money, without my prior written permission.
By enrolling in the Program, you hereby agree to not create or offer Programs, Coaching or Consulting of similar likeness using the contents of the program for the period of 1 year after the completion of your Program if you are not already skilled in facilitating and selling Programs of similar likeness. We ask this so that you integrate the material before teaching it to another. We also ask that you are sure you fully understand and are skilled enough to teach what you experience here, as much of what we discuss and what you experience is refined over years and many professional training sessions. You understand that this program is not a training and does not qualify you to teach what you learned in any way.
You agree to not replicate any of the methods used in this training program and claim them as your own.
Personal Responsibility, Disclaimer & Release of Claims.
Personal Responsibility & Assumption of Risk: You acknowledge that you take full responsibility for yourself and all decisions made before, during and after your Program. You accept full responsibility for your choices, actions and results before, during and after this Program, and you knowingly assume all of the risks of the Program related to your use, misuse, or non-use of the Program or any of the Program materials. You understand and agree that you are solely responsible for your results.
Disclaimer: I have used care in preparing the information provided to you, but this Program and my Program materials are being provided as self-help tools for your own use and for informational, entertainment and educational purposes only. There are many factors that influence results, so no guarantees can be made as to the results you will experience through this Program. You agree that I am not responsible for your physical, mental, emotional and spiritual health, for your financial earnings or losses, or for any other result or outcome that you may experience through this Program.
If your mental health is suffering during our time together, you agree to inform me and also seek care suited for your needs. You understand I am not a trained psychologist or psychotherapist, and you agree to seek proper mental health care if needed.
Nothing related to this Program is intended to be considered medical, mental health, legal, financial, or religious advice in any way. For specific questions related to a medical or mental health situation, consult your own medical or mental health professional. For specific questions related to your financial, legal or tax situation, consult your own attorney, accountant, and/or financial advisor. For specific questions related to religion, spirituality, or faith, consult your own clergy member or spiritual healer. Do not start or stop taking any medications or supplements because of anything you have read or received through this Program. When I share about my personal experience, it is not advice. Any product I mention is simply offered for educational purposes, and you need to check with your own medical professional before using any of these products on, in or near your body in any way. By signing this Agreement, you agree that you are also consenting to the full Disclaimer which may be found on my website.
Limitation of Liability, Indemnification, and Release of Claims: I will not be held responsible in any way for the information that you request or receive through this Program, including my services, products, and Program materials and any other information you have received from or through me related to this Program. You agree that you fully and completely hold harmless, indemnify and release me from any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands whatsoever, in law or equity, that you ever had, now have or may have against me in the future that may arise from your participation in the Program, including all services, products, and Program Materials, to the extent permitted by applicable law.
Other Important Terms.
Termination: If either of us want to terminate the Agreement at any time, we both agree to notify the other at least 3 days in advance by e-mail. Even after termination by either of us, all of the terms of this Agreement, including all of the Investment, Refund Policy, and Intellectual Property terms, will still apply to both of us now and in the future.
Notice: All correspondence or notice required regarding the Program shall be made to me by e-mail madison@madisonmorrigan.com and to you at the e-mail address you provided during your enrollment in the Program. Should your e-mail address, billing information, or contact information change at any time throughout the Program, it is your responsibility to provide your updated information to our operations team at help@madisonmorrigan.com within 3 days of any change.
Entire Agreement, Assignment, Survivability and Waiver: This Agreement contains our entire agreement. This Agreement may be modified or amended at any time as long as the amendment is in writing and signed by both of us. You may not assign your rights or obligations under this Agreement to anyone else, and the obligations under this Agreement shall survive indefinitely unless otherwise stated in this Agreement. If I choose to waive or not enforce one or more terms of this Agreement, it does not in any way limit my right to later enforce every part of this Agreement.
Governing Law: This Agreement shall be construed according to the laws of the County of Greene in the State of Missouri.
Dispute Resolution: Should we ever have any differences, it is hoped that we could work them out amiably through e-mail correspondence and one Zoom meeting. However, if we are unable to seek resolution in 14 days, we agree now that the only method of legal dispute resolution that will be used is binding arbitration before a single arbitrator, jointly selected by both of us, unless we both agree otherwise in writing. You understand and agree now that the only remedy that can be awarded to you through arbitration is the full refund of your Payment made to date. No other actions or financial awards of consequential damages, or any other type of damages, may be granted to you. We both agree now that the decision of the arbitrator is final and binding, and may be entered as a judgment into any court having the appropriate jurisdiction. You also agree that should arbitration take place, it will be held in the County of Greene in the State of Missouri where my principal place of business is located, and the prevailing party shall be entitled to all reasonable attorneys’ fees and all costs necessary to enforce the decision of the arbitrator.
Non-Disparagement: If there is a dispute between us, you agree to not publicly or privately slander or make any negative or critical comments about the Program, my business or me. In arbitration or when required by law, of course, you are not prohibited from publicly sharing your thoughts and opinions, nor are you prohibited from sharing your experience, so long that you do not do so in such a way that harms my reputation or business, including on social media or in cancellation campaigns.
When you make your payment you agree to this Agreement and my Terms (available to view at https://www.madisonmorrigan.com/terms) we both acknowledge that we have read, understand, agree to and accept all of the terms in this Agreement. Electronic signatures of this Agreement are permitted and enforceable. You agree that you have had the opportunity to ask me any questions prior to signing, and your signature indicates that you are in agreement with all of the terms of this Agreement.
IN WITNESS WHEREOF, the Parties hereto have duly executed this Agreement as of the day and year first written above.”